Procurement

Amazon Business Registration

• Scenario 1: Your UCR email address is new to Amazon Business (most common)

  The UCR PCard Administrator will invite PCard Holders to join the UCR's Amazon Business account. 

  • When the PCard Administrator adds you to the business account, an invitation to join is immediately emailed.
  • Invitations are tied to your business email address. You cannot change the email address used to invite you to the account.
  • You must take action after being invited to an account to become an active user.
  • Account invitations are valid for 90 days from the date they are sent. After this period, they will expire and must be resent. Please check your spam folder, and if you need assistance or a new invitation, email pcard@ucr.edu. 

  

• Scenario 2: Your UCR email is tied to an Amazon.com account (convert account to an Amazon Business account)

  This scenario is recommended for users who have not made personal purchases on their account.

  You will be prompted to sign in to your existing Amazon.com account using the email you received from Business@Amazon.com.

  

  Review your account information and indicate what kind of shopping you have done on your account.

  

  Confirm whether you wish to add your Amazon.com account to the UCR Amazon Business account.

  

  

• Scenario 3: Your UCR email address is tied to an Amazon.com account (create a separate Amazon Business account)

  You will be prompted to sign in to your existing Amazon.com account using your UCR email.

  

  Review your account information and indicate what kind of shopping you have done on your account.

  

  Change the sign-in email address for your personal Amazon.com account to your UCR email address.

  

  Click "Finish joining Amazon Business" to create your business user account.

  

  Enter your name, create a password and click "Create your Business account."

  

  Verify your UCR email address by entering the one-time password sent to you and click "Create your Amazon account.

  

• Scenario 4: Existing single-user Amazon Business account

  Records indicate that you previously registered an Amazon Business account with your UCR email address. You should have received a separate email from Business@Amazon.com with instructions to set up your UC Riverside Amazon Business account.

  Click on the Get Started link provided in the email you received from Business@Amazon.com or NoReply@Amazon.com to begin merging your account.

  

  Click "Start Shopping" and you are ready to go.

  

Amazon Business FAQ

• Q: What should I do if I'm prompted for a password the first time I access Amazon Business but don't know my login information?

  A: You are asked for a password because you have an existing Amazon account with your UCR email address. If you cannot remember the password for that account, select “Forgot password” to reset it. If you still have trouble resetting the password, call Amazon Business Customer Service at (866) 486-2360. Once your password is reset, you will either separate your order history or convert your existing account into an Amazon Business account, depending on your situation. 

• Q: What should I do if I forgot my password for my Amazon Business account and can’t reset it?

  A: Contact Amazon Business Customer Support at www.amazon.com/gp/help/contact-us or 866-486-2360

• Q: Can I use the UCR Amazon Business account for personal purchases?

  A: No. In accordance with UC purchasing policies, the Amazon Business account can be used only for UCR business purchases. The Procurement Service PCard team will have access to all purchasing history made through the Amazon Business account.

• Q: Is the URL for a product the same in Amazon Business as it is in the consumer site?

  A: No, the URLs are different.  You can search for the product in both sites by the ASIN number in the product description. Use https://business.amazon.com/ to access the Amazon Business site and pay using your PCard. Be sure you are on the Amazon Business site and are 'Signed In.'
  
  

• Q: What form of payment should I use to make Amazon Business purchases?

  A: Enter your Procurement Card (PCard) information. You can do this ahead of time in ‘Your Account’ or during the checkout process. Payment instruments are visible to the UCR PCard Administrator and can be audited.

• Q: What items are eligible for Business Prime shipping?

  A: Millions of products are eligible for Business Prime shipping and are designated with the Prime logo. You will be charged applicable shipping fees for items not eligible for Business Prime Shipping. Learn more.  

  Besides free two-day shipping on millions of eligible items, Business Prime shipping provides everyone on the UCR Amazon Business account access to Prime Early Access and Prime Day deals. Business Prime shipping currently does not include consumer programs such as Prime Pantry, Fresh, Music or Video.

• Q: What product categories are available to purchase?

  A: Through Amazon Business, PCard Holders have access to most items available on the standard Amazon.com site, plus additional business-specific items and millions of items offering business pricing and quantity discounts. A product category marked with a “Company Blocked” message cannot be purchased through Amazon Business using a UCR PCard due to purchasing policies and restrictions.

• Q: I do not recognize the default shipping address listed in Amazon Business. Do I need to change it?

  A: The shipping address listed in the Amazon Business account is not used for delivery purposes. You are responsible for adding your site address the first time you check out, or you can add it to your account settings before the first time you check out. Go to Your Account > Your Addresses > Add Address > Enter in Site name in “Full Name” section. When you check out, you will be able to add a user name, or department name, so that it is clearly labeled on the shipping label.

• Q: How can I return or cancel an item?

  A: To return an item, navigate to “Your Orders” in Amazon Business to find the item(s) you want to return.:

  1. Select “Return”
  2. Choose a reason for return
  3. Print label and authorization
  4. Prepare package and return label

  Items shipped and sold by Amazon.com can be returned within 30 days of receipt. Return policies and timeframes can vary if the purchase was made from a third-party seller.
  
  Note: Product returns are limited to refunds and can be initiated only by the PCard Holder. To replace the item, please re-order.

• Q: How do I track orders?

  A: When you place an order, you will receive a confirmation email with the estimated delivery date and shipping speed. To view the orders you placed after joining the Amazon Business account, navigate to Your Orders within your account. For tracking, you can see real-time delivery details for all pending orders, including the estimated delivery date and carrier information, by going to Your Orders > Track Package.

• Q: Can I save products I purchase frequently?

  A: Yes, create Lists! To begin, hover over Lists in upper right corner of your screen and select Create a List

  1. Select This list is for: you from the dropdown menu
  2. Select list type: Shopping List or Reorder List
  3. Name the list
  4. Privacy: Private
  5. Create List