Desktop Computers & Basic Office Software

Breadcrumb
Guide to Ordering Desktop Computers & Basic Office Software

Apple

Apple products for University purposes are now available to be purchased using a Department Authorized Purchase Order (DAPO) through the Apple punch-out catalog using the eCatalog functionality in eBuy. This process replaces the campus recharge process used at the now closed Bear Logic Store.

Purchases for Personal Use (Apple): Faculty, staff and students may make personal purchases at educational pricing from the Apple Store for Education.

Dell Computers

All Dell Computers should be processed and ordered through eBuy through “eCatalog”. This process enables Requestors and/or Transactors to punch-out directly to Dell’s premier website, receive University discounted pricing, add items to a cart and return to eBuy seamlessly. Once the order is finished, it is automatically submitted to the supplier’s order entry system without the need for faxing or emailing the order.

Purchasing through eCatalog streamlines the buying process, assures that departments are receiving University pricing, allows electronic order delivery, saves data entry and eliminates the need for either a Dell Access Code or ID#. Furthermore, because this is special UC pricing, departments can order up to $25,000 per transaction through this process, with the exception of no individual item can exceed the capital equipment threshold of $5,000 including tax and freight.

Because this process ensures that all departments are receiving University pricing, all purchases with Dell should now be made with this process. Please see the eCatalog guide that further defines eCatalog and basic instructions on how to place an order.

Please note the following:

  • The first page of the Dell premier page will always have the best pricing on standard configurations.
  • Because all purchases of Dell Computer must now be ordered through eBuy, department SAA’s must set up all shoppers as Requestors in eBuy. This will allow Requestors to access Dell’s premier page, return their cart to eBuy and seamlessly allows a department transactor to complete the order.
  • Should you require a specialized quote, the Dell representative listed below can create one which may be retrieved in eCatalog.

Please contact Lenore McCall at x2-3004 if you need any assistance to place an order with Dell. If you have any questions regarding eCatalog, please contact Gae Purvis @ x2-3001. Thank for your continued support.

Dell Contact Information:

Jerry Sivret
Inside Sales Rep
Phone: 1-800-274-7799 ext. 723-5117
Fax: 1-866-501-8291
Email: jerry_sivret@dell.com

Purchases for Personal Use (Dell)

Faculty, staff, students and alumni may make personal purchases at educational pricing from www.Dell.com/UCR.  When ordering by phone you will need to reference member ID US126396007 (not required for online orders)

SHI (Software House International) - UC Systemwide Agreement

Primary vendor for Adobe, Filemaker, McAfee, Microsoft (MCCA and Select) and Symantec.

Orders can be placed directly with SHI via eBuy (e-catalog) email, paper, facsimile or through SHIPS (Software House International online portal) located at www.ships.shi.com.

Ordering information (Please always identify yourself as a University of California employee if placing the order via phone or email)

Fax: 1-800-814-7567
Phone: 1-800-535-5210
Email (for quotes and order processing): ucsystem@shi.com
Web Address: www.ships.shi.com/go/UCRIVERSIDE
Username: ucriverside
Password: ucriverside

SHI will accept both Purchase orders and the Procurement Card. Please include the following on all orders:

End User name, phone number and email address
Products being purchased and quantity orders
Quote number referencing the Purchase

SHI Primary Points of Contact

Issue orders to:

Software House International, Inc.
33 Knightsbridge Road
Piscataway, N.J. 08854-3925


Web: http://www.shi.com
Email: ucsystem@shi.com
Toll Free Phone: 1-800-535-5210
Phone (Toll): 1-732-764-8888
Toll Free Fax: 1-800-814-7567

All orders should include the following statement if it applies, otherwise, tax will be charged.

All products purchased on this order are to be distributed via electronic download only. No tangible media or documentation is to be shipped in association with this order. Access to the products purchased on this order is in no way dependent upon any tangible media that may have been previously received prior to, or separately from this order.

UC System Team Members (Primary Points of Contact)

Amanda Moler
Account Manager
Phone: 1-800-535-5210
Web Address: ucsystem@shi.com (Hours: 7:00AM – 4:00PM PST M-F)
UC System Support Team
Phone: 1-800-535-5210
Web Address: ucsystem@shi.com (Hours: 8:00AM - 5:00PM PST M-F)

Remittance Address:

SHI
PO Box 8500-41155
Philadelphia, PA 19178

Federal Tax ID#: 22-3009648

POINT OF CONTACT / ESCALATION ROLE / RESPONSIBILITY RESPONSE TIME
Inside Sales Representatives Day-to-Day customer service questions, such as order placement, order tracking, quotations, return authorizations, licensing questions, etc. Within 4 business hours, with at least status on resolution, if not with the final resolution.

Amanda Moler
Account Manager
1-800-535-5210

Overall management of the relationship between SHI and the customer.  Has the authority to take into consideration special circumstances to make exceptions to SHI’s general policies. Within 4 business hours, with at least status on resolution, if not with the final resolution.

Frank DiIusto
Director of Inside Sales / Director of Quality
800-527-6389

Management of the Inside Sales Representatives.  Escalation point for any over-all quality concerns at SHI. Within 8 business hours with either status or resolution.

Al Fitzgerald
Director of Sales
800-527-6389

Management of the Account Executives.  Has the authority to approve contract terms and conditions and to make exceptions as deemed appropriate. Within 8 business hours with either status or resolution.

Thai Lee
President/CEO
800-527-6389

Executive authority over all of SHI. Within 8 business hours.